Sunday, December 19, 2004

Troubleshooting: When printing task fails and spoolsv.exe reports error, CHECK YOUR FREE SPACE in BOOT DRIVE

First allow me to introduce myself briefly, I am a computer engineer with four year's working experience, now I am the chief information technology officer in the company.

Today one of my colleague complains he can't print through a shared printer, before that I just changed the password of the Admin in that printer server.

But seems his problem is not related with password. The printer(HP laserjet 1000) just stalled while the green LED blinking, and I found the installed HP laserjet in Windows 2000 is gone!

After reboot I thought the problem would be solved, yes the Laserjet came back in Win2k printers dialog. But when my colleague printed, the thing happened again, while a window reported " spoolsv.exe error and now quiting".

This is often a serious problem when spooling service fails. I restarted the spooling service, it did start. When a print job is commited, the error came again.

I thought I would have to reinstall the OS. Then I checked the system log and found drive C has little (4.5M) space left, then I know I found a possible solution.

After I cleaned the drive C, the printer runs ok.


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